🛠️ Core Operations & Maintenance Services

• Daily operations of water and wastewater treatment facilities

• Operation and maintenance of distribution and collection systems

• Routine site inspections and performance monitoring

• Pump station operation and troubleshooting

• Valve exercising and hydrant maintenance

• Chlorination and disinfection monitoring

• SCADA system monitoring and response

• Seasonal system startup and shutdown (e.g., summer camps, RV parks)

📊 Compliance & Regulatory Support

• Monthly/quarterly/annual water and wastewater sampling

• NPDES permit compliance and monitoring

• Drinking water compliance sampling (lead, copper, PFAS, etc.)

• Cross-connection control and backflow prevention testing

• Reporting to NHDES, EPA, or local agencies

• Consumer Confidence Report (CCR) preparation

• Sanitary survey assistance and response

• Permit application assistance and renewals

• Emergency response plan development (ERP)

🧰 Preventative & Corrective Maintenance

• Routine mechanical, electrical, and instrumentation checks

• Generator testing and maintenance coordination

• Lift station cleaning and inspection

• Equipment lubrication, calibration, and part replacement

• Leak detection and repair coordination

• Meter maintenance and replacements

• Manhole inspections and inflow/infiltration assessment

💼 Administrative & Financial Services

• Budget development and forecasting

• Rate setting analysis and recommendations

• Capital improvement planning support (CIP)

• Grant and funding application support

📐 Asset Management & Planning

• Asset inventory and condition assessments

• Level of service (LOS) and performance indicators

• GIS mapping of utility assets

• Risk-based planning and prioritization

• Maintenance plan development

• Long-term infrastructure planning

• Valve and hydrant mapping

👷 Staffing & Training

• Licensed operator coverage (T1-T2, OIT, Grade I-II.)

• Substitute or interim operations staff

• Operator mentoring and training

• Development of standard operating procedures (SOPs)

• Safety and compliance training (confined space, lockout/tagout, etc.)

📋 Specialized Services

• Backflow prevention program implementation

• Sewer camera inspections and mapping

• Water loss audits and non-revenue water assessments

• Industrial pretreatment program monitoring

• Septage receiving station operation

• Sludge and biosolids management coordination

• Drought and conservation planning

• Lead service line inventory assistance (LCRR compliance)